Mobirise

Communication in the Workplace - A Practical Guide

This workshop is intended to improve communication in the workplace. The course looks at the theoretical aspects, as well as the practical aspects of everyday communication in the work environment.
The course is intended for managers as well as supervisors. 

Duration: 3 days

Course outline
                 Introduction to communication
                                Observations on communication
                                 Defining communication
                                 Process models
                                 The scope of communication
                                 Channels of communication
                                 Networks
                                 Methods of transmission
                                 Methods of reception
                                 Flow lines
                                 Causes of misunderstanding
                                 Effects of poor communication
                                 Improving communication
                Basic communication skills
                                Effective speech
                                 Business writing
                                 The art of listening
                                 Questioning
                                 Giving orders
                                 Reprimanding
                                 Counselling
                                 Negotiating in conflicts
                                 Resolving grievances
                                 Conducting informal group discussions
                Practical applications of communication
                                How to communicate effectively
                                 Making a speech
                                 Interviewing
                                 Meetings and committee work
                                 Report writing
                                 Project reports
                Conclusion

For further information and to find out how SHEQ Management Systems can assist you in this regard, please contact us

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Using the Remarkable
to
Obtain the Unobtainable"

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ADDRESS
Somerset West
Cape Town. South Africa

CONTACTS
Email: Koos
Phone: +27 (0) 83 306 1757

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